Shipping policy

Delivery Cost

Delivery is calculated based on the size of your order and your delivery location. We automatically select the lowest cost from our approved courier partners as you complete checkout. All deliveries are made via courier.

Fast Dispatch

Most items are dispatched from our warehouse within 2 business days of receiving your order. If there is a problem dispatching your order, or if we are unable to fulfil your order immediately, we will contact you and ask you how you would like to proceed.

Delivery Times

Most orders are dispatched via courier within 2 business days. We will send you an email once we have dispatched your order so that you can track the order as it travels to you.

Our Courier Network

Australia Post:

To minimise the risk of contracting or spreading coronavirus (COVID-19), we’ve enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.
For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.
For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.

Part-shipments

If a parcel arrives not containing every item, please be advised that depending on availibility, items may be sent in multiple orders as we have multiple dispatch locations.

Can you deliver to PO Boxes?

Deliveries cannot be made to PO Boxes.

I placed a pre-order online, when will I get it?

Due to constraints with our suppliers, we are experiencing unpredictability with our arrival dates which is resulting in unclear timelines for Pre-Order deliveries. However, when the stock for your order is available, you will be notified that it is ready to collect. If you placed an order for delivery, you will be notified as soon as your order is dispatched to you!